Smile Station patients begin their journey as they enter the waiting room, which looks like an old-time train station. Here, patients make a quick stop at the “Ticket Counter” to receive their official Smile Station Boarding Pass, which specifies which of seven special destination rooms the patient is heading for.
Patients’ first contact with The Smile Station staff sets the tone for the visit, so each dental assistant, hygienist and reception staff member is hand-picked for not only their experience and skills, but also for their ability to relate to young and special-needs patients. The “dental assistant conductors” are friendly and easy-going, helping to transition the “passengers” into their dental treatment rooms.
After a brief stay in the waiting room filled with a large movie screen showing current kid-friendly features as well as games, books and toys, each patient presents their boarding pass. Then they are escorted down the custom-designed train track carpet to one of The Smile Station’s themed destination exam rooms (seen above), each with a different color scheme and themed design details, down to the drawer pulls.